Terms of service
Cheffy – Terms & Conditions
Welcome to Cheffy — where smart kitchen tools make cooking easier, faster, and more enjoyable.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.
1. Definitions
Consumer: An individual purchasing products for personal, non-commercial use.
Distance Contract: Any purchase completed online through our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).
2. Applicability
These Terms apply to all purchases made through the Cheffy website.
By placing an order, you confirm acceptance of these Terms & Conditions.
In case of ambiguity, interpretations will favor the consumer where applicable.
3. Company Information
Business Name: FRSC ENTERPRISE LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Registration Number: 80093198
4. Our Offer
At Cheffy, we are committed to:
- Providing high-quality kitchen gadgets and tools with accurate descriptions
- Offering clear pricing, including taxes and shipping costs at checkout
- Keeping product availability and stock information up to date
- Delivering products designed to simplify and improve your cooking experience
5. Order Process
- Orders are confirmed once full payment is received
- A confirmation email will be sent after checkout
- Payments are securely processed through trusted third-party providers
- Cheffy reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations
6. Right of Withdrawal
Eligible items may be returned within 14 days of delivery.
To qualify:
- Products must be unused
- Products must be in original packaging
- Products must be in resalable condition
7. Returns & Refunds
- Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
- Items must be returned in original condition to qualify for a refund
- Approved refunds will be issued to the original payment method
8. Pricing
- All prices are listed in USD
- Cheffy reserves the right to correct pricing errors at any time
- International customers are responsible for customs duties, taxes, or import fees
9. Product Quality & Warranty
Each Cheffy product is quality-checked before dispatch.
While we strive for accuracy:
- Product images and colors may vary slightly due to lighting, display settings, or manufacturing differences
Warranty does not cover:
- Normal wear and tear
- Improper use or misuse
- Damage caused by incorrect handling or cleaning
- Exposure to extreme conditions beyond intended use
Any issues must be reported within 14 days of delivery.
10. Shipping & Delivery
- Orders are shipped to the address provided at checkout
- Standard delivery may take up to 30 days, depending on location
- Customers will be notified of delays or stock issues
- If delivery fails, a replacement or refund may be offered
11. Payments
- Full payment is required at checkout
- We accept major credit/debit cards, PayPal, and other secure payment methods
- For payment-related concerns, please contact our support team
12. Complaints & Customer Support
- Issues must be reported within 7 days of receiving your order
- Our support team aims to respond within 14 business days
- Valid complaints may be resolved via replacement, refund, or exchange
13. Dispute Resolution
Cheffy aims to resolve disputes fairly and efficiently.
Unresolved matters may be referred to an independent mediator where applicable.
14. Force Majeure
Cheffy is not liable for delays or failures caused by events beyond our control, including:
- Natural disasters
- Shipping disruptions
- Supply chain interruptions
15. Governing Law
These Terms are governed by applicable local laws, unless consumer protection laws provide otherwise.
16. Changes to Terms
Cheffy reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website and takes effect immediately upon posting.