Privacy policy

Cheffy – Privacy Policy

At Cheffy, your privacy matters as much as your cooking experience. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the practices outlined below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through trusted payment gateways — Cheffy does not store full card details)

🌐 Usage Data

Automatically collected as you browse our website:

  • Pages visited and time spent
  • Click behavior and navigation flow
  • Device type, browser type, and IP address

🍪 Cookies & Tracking

We use cookies to:

  • Enable essential website functionality
  • Personalize your shopping experience (e.g., saving your cart)
  • Analyze website performance and user behavior

👉 You can manage or disable cookies at any time through your browser settings.

💡 How We Use Your Data

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations, updates, and delivery notifications
  • Improve our kitchen gadgets, website experience, and customer support
  • Provide better service and product recommendations
  • (With your consent) share updates about promotions, restocks, and new arrivals

🔒 Data Security

  • Your data is stored securely using encryption where applicable
  • Payments are processed through PCI-compliant payment providers
  • We do not sell your personal information
  • Data is shared only when necessary to fulfill orders or improve your experience

🤝 Sharing with Trusted Third Parties

We may share information only when required with:

  • Payment processors (e.g., Stripe, PayPal, or similar providers)
  • Shipping and logistics partners
  • Email platforms for order updates and communication
  • Review platforms (only if you choose to participate)

All third-party partners are expected to follow strict data protection standards.

🧾 Your Rights

You remain in control of your personal information. You may:

  • Access or update your details
  • Request deletion of your data (subject to legal obligations)
  • Unsubscribe from marketing emails at any time
  • Manage cookie preferences via your browser

📨 Communication Storage

Messages or emails sent through our Contact Us page may be securely stored to:

  • Assist you more effectively
  • Maintain records of customer support and order-related communication

All communications remain confidential.

🛠️ Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Legal or regulatory requirements
  • Platform or technology changes
  • Improvements to our services

📌 The latest version will always be available on our website.

💬 Contact Us

If you have any questions or concerns regarding privacy, please contact us through our Contact Us page.

At Cheffy, we are committed to providing a secure, transparent, and trustworthy experience—so you can shop with confidence and enjoy smarter cooking.